Common questions, answered honestly
If your question isn't here, just call or WhatsApp us — we don't mind.
How do you decide the cost of a move?
Volume of goods, distance, packing scope, floor and lift availability, vehicle size and any special items (piano, large mirror, treadmill). After a quick survey we share a fixed, itemised written quote.
Do you charge extra on the day of the move?
No — once a written quote is accepted, that price is fixed for the agreed scope. The only legitimate add-on would be something not in the original list that you ask us to handle on move day.
Are your packers in-house or sub-contracted?
In-house. They wear uniforms, carry ID and are trained specifically in household and office moving.
What packing materials do you use?
5-layer corrugated cartons, double-wall cartons for crockery and electronics, bubble wrap, stretch film, foam sheets, corner protectors, and wooden crates for high-fragility items.
Is insurance included?
Optional transit insurance is available via a partnered insurer. For high-value moves we recommend it. Premium is a small percentage of declared value and we help with the paperwork.
Do you provide a GST invoice?
Yes — ZAIRA is GST-registered and we issue a proper tax invoice for every move.
Can you handle apartment move-in restrictions?
Yes — we coordinate with your society for gate-pass, lift booking and move-in window. Most Vadodara societies are familiar.
How early should I book a move?
Local moves: 2–3 days notice is comfortable, same-day possible for smaller moves. Outstation moves: 4–7 days is ideal. Peak season (April–June, October) books out faster.
What if my new flat possession is delayed?
We move your goods into our secured warehouse in Vadodara and deliver to the new address when you're ready. Storage is billed weekly with a one-week minimum.
Do you move pianos, treadmills and other heavy single items?
Yes — these need pre-survey because they often need extra team strength or special handling (piano dollies, separate crating).
Can you do an office shift on a weekend?
Yes — most of our corporate clients prefer Friday night to Sunday cutover so employees walk into a working office on Monday.
How long does an interstate move take?
Indicative: Ahmedabad/Surat 1 day; Mumbai/Pune 1–2 days; Indore/Bhopal 2 days; Delhi NCR 2–3 days; Bengaluru/Hyderabad 3–4 days; Chennai/Kolkata 4–5 days. Shared part-loads take longer.
Will my goods travel mixed with other customers'?
Only if you choose a shared part-load (which is cheaper). On a dedicated truck, your goods travel alone.
How do you handle fragile items like LED TVs and glass tabletops?
Multi-layer packing (foam + bubble + corrugated), corner protectors, wooden crating for outstation moves, and they're loaded last / unloaded first.
Can you transport my bike and car?
Yes — bikes go on closed-body trucks with wooden crating or professional tie-down. Cars go on car carriers (single or multi-level), never driven.
Do bike tanks need to be empty?
Yes — fuel is drained and the battery disconnected before loading. This is a standard safety requirement and an insurance condition.
Can I pack myself and just book your truck and labour?
Yes — we offer loading-and-transport-only services if you've packed yourself. We'll still do a quick inspection so we know what we're handling.
Do you offer storage in Vadodara?
Yes — short-term (weekly) and long-term storage in a clean, CCTV-monitored warehouse with pest control and inventory records.
What if something is damaged during the move?
If transit insurance is taken, the insurer covers it. Without insurance, we cover damages caused by our handling within agreed liability limits stated in our terms.
Can you move on Sundays and public holidays?
Yes — we operate 7 days a week. There's no surcharge for Sunday moves.
Do you operate in old-city by-lanes where large trucks can't enter?
Yes — we use smaller 14-foot tempos for old-city pickups and consolidate to a larger vehicle for the onward journey if needed.
How do I pay?
Advance booking amount confirms the move, balance on the day of delivery. UPI, bank transfer, and cash all accepted. GST invoice issued for every move.
Will the same team do packing at origin and unloading at destination?
For local moves, yes. For long-distance moves, a delivery team takes over at the destination — both follow the same SOP and inventory list.
Can I track my outstation shipment?
Yes — all our long-distance trucks are GPS-tracked and your coordinator shares daily transit updates.
What areas of Gujarat do you cover?
Headquartered in Vadodara, with regular service to Ahmedabad, Surat, Anand, Bharuch, Nadiad, Navsari and outstation routes to every major Indian city.
Ready to plan a stress-free shift?
Share your move details — we'll send a transparent, itemised quote within 24 hours.
