ZAIRA Packers & Movers is a GST-registered transportation and relocation service provider based in Vadodara, Gujarat. We provide professional packing, moving, household shifting, office relocation, vehicle transportation, commercial relocation, and logistics services across Gujarat and various locations throughout India.

We may collect different types of information when you interact with our website or contact us.

Personal Information

This may include:

• Full Name
• Mobile Number
• Email Address
• Residential Address
• Pickup Address
• Delivery Address
• City and State
• Postal Code
• Company Name (if applicable)
• Preferred Moving Date
• Service Requirements
• Additional information voluntarily provided by you

Technical Information

When you visit our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Date and Time of Visit
• Pages Visited
• Website Usage Data
• Referral Source
• Cookies and Similar Technologies

The information collected may be used for the following purposes:

• Responding to inquiries
• Providing quotations
• Booking relocation services
• Scheduling pickups and deliveries
• Customer support
• Improving our services
• Processing service requests
• Communicating service updates
• Sending invoices and confirmations
• Managing customer relationships
• Website performance analysis
• Security monitoring
• Legal compliance
• Preventing fraud and unauthorized activities

We only collect information that is necessary to provide our services efficiently.

When you submit a quote request, we collect the information you provide to prepare an estimated moving cost and to contact you regarding your relocation requirements.

Providing this information is voluntary; however, incomplete information may affect our ability to provide accurate quotations.

If you contact us using our website forms, phone number, WhatsApp, or email, we may store your communication for customer service, record keeping, and service improvement purposes.

Our website may use cookies to improve your browsing experience. Cookies help us:

• Remember user preferences
• Improve website functionality
• Analyze visitor behavior
• Measure website performance
• Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

We may use analytics tools to understand how visitors interact with our website. These tools may collect anonymous information such as:

• Number of visitors
• Time spent on pages
• Device types
• Geographic regions
• Browser usage
• Website traffic sources

This information is used solely to improve our website and customer experience.

Our website may include Google Maps to help customers locate our office.

Using Google Maps may result in certain information being processed by Google according to Google's own Privacy Policy.

Customers may choose to communicate with us through WhatsApp.

Messages sent via WhatsApp are governed by WhatsApp's own privacy practices. We recommend that customers avoid sharing highly sensitive personal or financial information through messaging applications.

When you communicate with us via email, your email address and message content may be retained for customer support, quotations, project management, and future communication related to our services.

Calls made to our business may be recorded or documented for quality assurance, training, dispute resolution, and customer service improvement where permitted by applicable law.

Our website does not intentionally store your banking credentials, debit card details, credit card information, UPI PINs, or other sensitive payment credentials.

Payments, where applicable, are processed using secure methods agreed upon between the customer and the company.

We do not sell, rent, or trade your personal information to third parties. Your information may only be shared in the following situations:

• With trusted logistics or transportation partners when necessary to complete your requested service
• With service providers assisting in website operation or communication
• When required by law, court order, or government authority
• To protect our legal rights or investigate fraud

All such sharing is limited to the extent necessary for the relevant purpose.

We take reasonable administrative, technical, and organizational measures to protect your information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

We retain customer information only for as long as reasonably necessary to:

• Provide our services
• Maintain business records
• Resolve disputes
• Comply with legal obligations
• Improve our services

Information that is no longer required may be securely deleted or anonymized.

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where legally permissible
• Withdraw consent where processing is based on consent
• Request clarification regarding how your information is used

To exercise these rights, please contact us using the details provided below.

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Our services are intended for individuals who are legally capable of entering into contracts. We do not knowingly collect personal information from children under the age of 18.

If such information is identified, we will take reasonable steps to remove it.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or business operations.

The updated version will be published on this page along with the revised effective date.

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.

We are committed to protecting your privacy and handling your personal information responsibly while providing safe, reliable, and professional packing and moving services.